Cancellation policy

How Subscriptions Work

When you choose a subscription at checkout, you authorize ELEVAI to charge your payment method automatically, at the price shown at checkout plus applicable shipping and tax, on the delivery frequency you select ([e.g., every 30, 60 or 90 days]). Your subscription continues until you cancel. Before you place a subscription order, we show you these terms and ask for your express consent.

Confirmation and Reminders

After you subscribe, we email you a confirmation that includes the subscription terms, the amount and frequency of charges, and how to cancel. We send a reminder email before each renewal charge, and at least once a year we send a reminder of your subscription terms and how to cancel.

Managing or Canceling Your Subscription

You can skip, pause, change or cancel your subscription online at any time through your account. You may also cancel by emailing social@elevaiskincare.com or calling 1-412-894-8248.

Changes or cancellations must be made at least 5 days before your next scheduled renewal date to apply to that order. If you cancel later than that, the upcoming order may already be in process; cancellation will take effect for all orders after it. We will email a confirmation of any cancellation.

Price Changes

If the price of your subscription changes, we will notify you by email before the new price is charged, giving you time to cancel.

Failed Payments

If a renewal payment fails, we will notify you and may retry the charge. If payment cannot be completed, we may pause or cancel your subscription.

Refunds on Subscription Orders

Renewal charges are not refundable once the order has been shipped, except under our [Return and Refund Policy]. Unopened products may be returned if requested within 7 days of delivery and damaged, defective or incorrect items will be replaced or refunded.

Questions