Privacy policy
ELEVAI PRIVACY POLICY (effective 10/16/2026)
This Privacy Policy explains how Elevai Skincare, Inc. ("ELEVAI," "we," "us") collects, uses and shares personal information when you visit elevaiskincare.com, buy from us, or contact us.
Information We Collect
|
Category |
Examples |
Source |
|
Contact information |
Name, billing and shipping address, email, phone |
You |
|
Order information |
Products purchased, returns, subscription details |
You; our systems |
|
Payment information |
Payment method and transaction details; card numbers are handled by our payment processor, not stored by us |
You; payment processor |
|
Account information |
Login credentials, preferences |
You |
|
Communications |
Emails, calls, chat messages, reviews |
You |
|
Device and usage data |
IP address, browser type, pages viewed, links clicked |
Automatically, via cookies and similar technologies |
|
Inferences |
Product interests drawn from the above |
Us |
We do not knowingly collect sensitive personal information, such as health records. Please do not send us medical information.
How We Use It
· Process and ship orders, returns and subscriptions
· Provide customer service and send order and subscription notices
· Send marketing emails and text messages if you have opted in
· Personalize the Site and measure advertising and site performance
· Prevent fraud and protect the security of the Site
· Comply with law and enforce our Terms
Who We Share It With
· Service providers that operate the Site and our business, including Shopify (e-commerce platform), our payment processor, shipping carriers and fulfillment partners, our subscription app TA Subscriptions, email and SMS providers Ultatel, customer service tools, and analytics providers Zoho Analytics.
· Advertising partners, such as Meta and Google, which may use cookies and pixels to show you ELEVAI ads on other sites. Under some state laws, this is a "sale" or "sharing" of personal information, and you can opt out (see Your Privacy Rights below).
· Legal and safety: when required by law or to protect our rights, customers or others
· Business transfers: in connection with a merger, acquisition or sale of assets
· We do not sell personal information for money.
Cookies and Tracking
We and our partners use cookies, pixels and similar technologies to run the Site, remember your cart, analyze traffic and deliver advertising. You can manage cookies through your browser settings and our cookie banner. We honor Global Privacy Control (GPC) browser signals as a request to opt out of sharing for that browser.
Text Messages
If you opt in to ELEVAI text messages, you agree to receive recurring automated marketing messages at the number provided. Consent is not a condition of purchase. Message frequency varies. Message and data rates may apply. Reply STOP to cancel or HELP for help. We do not share your mobile number or SMS opt-in consent with third parties for their own marketing.
Email Marketing
You can unsubscribe from marketing emails at any time using the link in any email. We will still send transactional messages about your orders and subscriptions.
Your Privacy Rights
Depending on your state of residence, including California, you may have the right to:
Know what personal information we collect, use, and disclose, and access a copy
- Correct inaccurate information
- Delete your information
- Opt out of the sale or sharing of your information and of targeted advertising
- Appeal our decision on your request
To exercise these rights, email info@elevaiskincare.com, call 1-412-894-8248, or use our opt-out page at http://www.elevaiskincare.com/pages/ccpa-opt-out. We will verify your identity before acting on access, correction or deletion requests. You may use an authorized agent. We will not discriminate against you for exercising your rights. If we deny your request, you may appeal by replying to our decision; if your appeal is denied, you may contact your state attorney general.
Children
The Site is not intended for anyone under 18, and we do not knowingly collect personal information from children under 16 or sell or share it. If you believe a child has given us information, contact us, and we will delete it.
Security and Retention
We use reasonable administrative, technical and physical safeguards to protect personal information, but no system is completely secure. We keep personal information as long as needed for the purposes above, including to meet legal, tax, accounting, and subscription consent record-keeping requirements, then delete or de-identify it.
Changes to This Policy
We may update this policy and will post the revised version with a new Effective date in the header. If we make material changes, we will notify you by email or on the Site.
Contact Us
Elevai Skincare, Inc.
2403 Sidney Street
Pittsburgh, PA 15203
United States
Email: info@elevaifskincare.com
Phone: 1-412-894-8248
Hours: Monday–Friday, 9 a.m.–5 p.m. ET