Privacy policy

Privacy Policy

Elevai Skincare, Inc.

Effective December 1, 2021

Last updated on: November 1, 2023

Your privacy is important to us. This Elevai Skincare, Inc. (referred to herein as “Elevai,” “we,” or “our”) Privacy Policy applies to Elevai’s practices regarding the collection, use, and disclosure of personal information that we collect offline or online, including via our website at www.elevaiskincare.com (the “Website”) or by phone, email, marketing communications, or other methods.

This Privacy Policy is subject to our Terms and Conditions, which are also posted on this Website. We may update this Privacy Policy from time to time, as specified in the “Changes to This Privacy Policy” section below.

Your Consent

We encourage you to read this entire Privacy Policy carefully to understand how we handle your information. It is important to read our Privacy Policy before submitting information to us or using our website. Whenever you submit any information via our website or otherwise to us, whether online or offline, you consent to the collection, use, and disclosure of that information in accordance with this Privacy Policy.

How We Collect, Use, and Disclose Personal Information

Elevai primarily collects information in relation to its business clients. We collect personal information in limited circumstances including 1) from you when you voluntarily submit information directly to us and 2) using automated technology, including when you visit our website, or social media, or interact with our electronic advertisements or communications. Automated technology collects information from your computer or mobile device and includes cookies, web beacons, local shared objects, or other similar technology. More information is given below in the “Cookies” section below.

All personal information may be used for the purposes stated in this Privacy Policy. We will retain your personal information for the period necessary to fulfill that purpose and as otherwise needed to comply with applicable law and internal company policies.

We may combine data collected from third-party sources with the personal information we collect from you and use such combined information in accordance with this Privacy Policy.

We may aggregate or anonymize information we collect from you and other users so that such information is not reasonably capable of being attributed to you or anyone else and use such information for any purpose. We may, in our discretion, also share such anonymized information with third parties.

We collect, use, and disclose your personal information as described in Annex 1 below.

Cookies

As you use our website some information can be “passively” collected using various technologies (including mobile devices), such as cookies, web beacons, and navigational and location data collection (clickstream, log files, server logs). Such technologies help us to keep track of: (i) your interactions with our website, (ii) the pages you view, (iii) the links you click, and (iv) other actions you take, within our advertising, email, or newsletter content, to provide you with a more customized shopping experience. If you do not wish to have cookies placed on your computer, you should set your browser to refuse cookies before using our website, with the drawback that certain features may not function properly without the aid of cookies.

To find more information about cookies and for instructions on how to disable them please visit www.allaboutcookies.org or visit the help section of your browser. Most browsers are initially set to allow cookies but also offer the option to restrict cookies or warn you of their use.

Third-Party Advertising and Analytics Disclaimer

We and/or third parties including service providers on our behalf, may use cookies, web beacons, and other similar technology, to collect information from you such as your activities on the Website for the purposes described in this Privacy Policy including analytics, monitoring performance, and improvement of our Site (traffic, errors, page load time, popular pages, etc.)

Google Analytics and Google Ads: We use Google Analytics to understand how our website, services, advertisements, and products perform and how you use them. We have already entered a service provider addendum with Google. However, if you would like to take additional precautions to opt out of Google Analytics and Ads, you can opt out of Google Analytics by installing Google’s opt-out browser add-on: https://tools.google.com/dlpage/gaoptout and opt out of interest-based Google ads using https://adssettings.google.com/u/0/authenticated.To learn more about how Google processes your data, please visit https://www.google.com/policies/privacy/.

Facebook Pixel and Facebook Ads: We use Facebook Pixel to understand how our website, services, advertisements, and products perform and how you use them. We use Facebook Ads to advertise and market our services to you. We have already enabled the Limited Data Use feature with respect to Facebook Pixel. To learn more about how Facebook uses your data please visit https://www.facebook.com/privacy/explanation or log on to your Facebook account and access your settings. To understand more about Facebook advertising and manage your preferences please visit https://www.facebook.com/about/ads

Remarketing and Advertising Opt-out: We use remarketing services to inform, optimize, and serve ads on third-party websites to you based on your use of our website and social media. For more information regarding targeted advertising and to opt out of sharing your information with third-party companies engaged in targeted advertising, including social networking sites visit the Ad Choices website powered by the Digital Advertising Alliance (DAA) at http://optout.aboutads.info/?c=2&lang=EN. If you choose to opt-out, you will continue to receive advertisements, but they will not be tailored to your interests.

How We Use Personal Information

We collect and use your personal information as described in Annex 1 below.

Payment Processing and Third-Party Processors

Elevai uses third-party vendors for payment processing and payment transactions. Our third-party processors use payment-related information as necessary and appropriate to fulfill requests to process payment transactions, facilitate billing, and otherwise deliver payment services. Because we use these vendors to process credit card payments and to store associated payment data, Elevai does not collect, store, or access any credit card information submitted online.

Intended Audience of Websites, COPPA Compliance

We are following the requirements of the Children’s Online Privacy Protection Act (“COPPA”) and other applicable privacy laws. Our website is not directed to children under the age of 13. As a result, our website does not request or knowingly collect Personal Information from individuals under the age of 13. If you are not 13 or older, you should not visit or use our website. If we learn that personally identifiable information of persons under 13 years of age has been collected on the Website without verified parental consent, then we will take appropriate steps to delete the information.

Security

We take appropriate steps to protect personal Information from loss, misuse and unauthorized access, disclosure, alteration, or destruction, whether in transmission or storage. Please keep in mind, however, that there is no such thing as perfect security, and no Internet transmission is ever completely secure or error-free. As a result, we cannot guarantee that your information is secure, nor can we be responsible for third-party circumvention of any of our privacy settings or security measures.

External Links

We may make available third-party applications through our website, blog, and social media applications for your use. Links to such applications, any other websites included in this Website or links on our social media accounts operate with privacy policies beyond our control. Unless otherwise indicated, once you have left our website or our social media account, all use of information you provide is governed by the privacy policy of the other website’s or social media account’s operators. We are not responsible for any transactions that occur between you and a third-party website or social media account.

This Privacy Policy does not apply to, and we are not responsible for, third-party cookies, web beacons, or other tracking technologies on third-party websites or that are covered by such third parties’ privacy policies. For more information, we encourage you to check the privacy policies of these third parties to learn about their privacy practices.

Contact Preferences; Opt-In and Opt-Out

We would like to keep in touch with you in ways that are beneficial to you. If you don’t want us to use your contact information to communicate with you, please tell us when you provide your contact information. You can also let us know your preference later by contacting us as specified in the “Contact Us” section below or by following the instructions to unsubscribe in various communications that we may send you. Keep in mind that these preferences do not mean that we might not contact you for other reasons, such as those related to a matter you initiated on your account, a legally required notice, and so on.

Retention of Personal Information

We will retain your personal information (collected through offline and online methods) for as long as it is necessary for the purposes described in this Privacy Policy, or if reasonably necessary to comply with our legal obligations (including law enforcement requests), meet regulatory requirements, resolve disputes, maintain security, and prevent fraud and abuse.

Subject to applicable law, Elevai may, at its discretion, delete records with your information. We do not have an obligation to store your information indefinitely. We disclaim any liability arising out of, or related to, the deletion of your information.

Do Not Track Notice: Because there are not yet common, industry-accepted “do not track” standards and systems, our Website does not respond to Do Not Track signals. In addition, we may allow third parties to collect personal information from your activity on our Website, as described in the “Information Collection and Use” section above.

No Rights of Third Parties

Subject to applicable law, the Privacy Policy does not give third parties any rights or require disclosure of any information about Users of the Website.

Changes to This Privacy Policy

This Privacy Policy may be revised from time to time for any reason. If this Privacy Policy changes, the revised policy will include a new effective date and will be posted on this Website. Posting of the revised Privacy Policy will constitute notice to you. Be sure to check our Privacy Policy whenever you intend to submit Personal Information or use our Website.

Contact Us

If you have questions or concerns related to this Privacy Policy or our information practices, would like to update or correct information you have provided, or would like to opt out of promotional communications from us, please contact us as follows:

Email: contact@elevaiskincare.com

Phone: (866) 794-4940

Annex 1
NOTICE OF INFORMATION COLLECTION, USE AND DISCLOSURE

Elevai has two sources of information for Users and Customers. They are: 1) You, when you sign up for an account, communicate with us via phone, email, or other contact method or otherwise interact with us including through marketing communications; and 2) your computer or mobile device, through your online activities and interactions with us, including, without limitation, your online activity on our Site and your use of our services. Specific information related to each source is provided below.

You
1. Category and Type of Information Collected
  - Identifiers – name, email address, telephone number, contact preference.
  - Commercial Information – products purchased, considered, reviewed, or other, consuming habits.
  - Financial information (including payment card information) – collected by vendors. We do not process or store your financial information in our systems.
2. How the Information is Used

The information is used:

To allow you to set up an account and profile;
To provide products that you have ordered or requested;
To process order transactions and contact you regarding orders;
To maintain and improve our services;
To review and analyze the functioning and use of our services;
To deliver targeted marketing, service updates, and promotional offers based on your communication preferences;
To send promotional communications or offers (unless you have requested that we not send such communications);
To prevent, detect, mitigate, and investigate fraud, security breaches, and potentially prohibited or illegal activities;
For any purpose for which you have provided your consent; and
As otherwise specified in this Privacy Policy and/or at the point of Personal Information collection.

Third Parties with Whom the Information is Shared
- Service providers, and contractors that we use to support our business and operations (e.g., vendors hosting or operating our Site, data-storage vendors, payment processing vendors, delivery vendors, entities that deliver communications on our behalf, and fraud detection service providers);
- Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation, or court order; to respond to governmental and/or law enforcement requests;
- An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer, or other disposition of all or any part of Elevai or its affiliates including any negotiation thereof.

Your Computer or Mobile Device
1. Category and Type of Information Collected
  - Internet/Network Activity – IP address, your device information, domain name, browser type, operating system, webpages viewed before and after visiting our Site, time spent on webpages, links clicks, pages viewed within the Site, transactions entered, site navigation patterns.
2. How the Information is Used

The information is used:

To provide, maintain administer, and expand our Site and services;
Analyze and track usage of our Site, communications, and social media accounts;
To comply with our policies, procedures, and legal obligations, including complying with law enforcement or governmental authority requests, investigating fraudulent activity, resolving disputes, and enforcing our legal agreements and policies.

Third Parties with Whom the Information is Shared
- Service providers, and contractors that we use to support our business and operations (e.g., vendors hosting or operating our Site, data-storage vendors, customer service centers, entities that deliver communications on our behalf, and fraud detection service providers);
- Third parties (including, without limitation, governmental agencies) if required to do so by law, regulation, or court order; to respond to governmental and/or law enforcement requests; and
- An acquirer or successor-in-interest in the event of a reorganization, merger, sale, change of control, consolidation, joint venture, assignment, transfer, or other disposition of all or any part of Elevai or its affiliates including any negotiation thereof.