Refund policy

ELEVAI RETURN POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Products are sold on a guaranteed sale basis in accordance with the following policy:

Products Eligible for Return from a Consumer
ELEVAI Skincare will issue authorization for return of skin care products to consumers that meet the following criteria:

Damaged – Products received damaged may be returned for replacement product when reported within fourteen (14) days of receipt. Have the transportation company note “damaged” or “broken” on the freight bill. All returns should remain in the original carton for inspection. Full credit, including shipping, may be issued if requested by the account.
Received in Error – Products shipped in error by ELEVAI Skincare may be returned, if applicable, for full credit, including shipping when returned within fourteen (14) days of purchase.
Return for Credit – If a Consumer wishes to return the product ordered for any reason, the product may be returned for credit back to original payment method, when reported within thirty (30) days of receipt. Credit will be issued upon receipt of returned product. The Consumer will incur all shipping charges and if applicable.
Patient Dissatisfied (Purchased directly by a consumer) – Any product purchased by a consumer directly from ELEVAI (including partial containers) may be returned directly to ELEVAI within thirty (30) days of receipt when the consumer is not satisfied with the product performance. The consumer will be sent replacement product or be issued credit for the items returned.
If ELEVAI  determines, in its sole discretion, that any consumer is abusing ELEVAI's Return Policy, they may refuse any or all of the above remedies.

ELEVAI RETURN PROCESS
Consumers

Please visit your account portal here to initiate your return.

ELEVAI Skincare reserves the right to inspect all authorized returns prior to issuing credit and to destroy products deemed unfit for sale whether or not they are eligible for credit. Replacement product will not ship, or credit issued, until returned product is received and processed.

Products Not Eligible for Return

• Product involved in fire, sacrifice or bankruptcy sale; or items that have been damaged due to conditions beyond the control of the manufacturer, such as improper storage, heat, cold, water, smoke, fire, and negligence.
• Product has been discontinued.
• Product returned by a party other than the purchaser.
• Product purchased with specific understanding that it was non-returnable.
• Product has passed its expiration date.
• Product has been repackaged into other containers/packages.
• Product provided to office as samples or display product.
• After thirty (30) days, NO product returns will be accepted.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.