Refund policy

ELEVAI RETURN POLICY

ELEVAI RETURN AND REFUND POLICY (effective 10/16/2026)

This policy applies to products purchased directly from Elevai Skincare, Inc. ("ELEVAI") at elevaiskincare.com. If you bought ELEVAI products from a skincare professional or another website, contact them about returns. The ELEVAI Professional Terms of Sale govern professional accounts.

Return Window

You may request a return within 7 days of the date your order is delivered. To be eligible, products must be unopened, unused, and in their original sealed packaging. For hygiene and safety reasons, opened products cannot be returned.

Damaged, Defective or Incorrect Items

If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at info@elevaiskincare.com. Include your order number and photos of the product and shipping box. We will send a replacement or issue a full refund, including original shipping, if any, and ELEVAI will pay for any return shipping.

Subscription Orders

A subscription order that has shipped follows this same policy: unopened products may be returned if requested within 7 days of delivery. To stop future orders, see our Cancellation policy – Elevai Skincare.

How to Request a Return

(a) Submit a return request by emailing info@elevaiskincare.com or visit your account portal here to initiate your return. within 7 days with your:

a. Full Name

b. Phone number

c. Order number

(b) If your return is approved, we will email return instructions and the return address.

(c) Ship the unopened products in their original packaging. Unless the return is for a damaged, defective or incorrect item, you pay return shipping. We recommend a trackable service, since ELEVAI is not responsible for returns lost in transit.

Returns sent without an approved request will not be accepted or refunded.

ELEVAI RETURN PROCESS
Consumers
Refunds

We inspect all returns on arrival. Once we confirm the products are unopened and eligible, we will issue a refund to your original payment method and email you confirmation. Original shipping charges, if any, are refunded only for damaged, defective or incorrect items. Your bank or card issuer may take several business days to post the refund.

If a returned item is not eligible, we will notify you and, at your request and expense, ship it back to you. Items not claimed within 30 days of that notice may be discarded.

Questions